We request that arrivals come in between 8.00am - 12.00 miday Mon to Friday and between 10.00am - 1.00pm on the weekends to allow our quests to settle in earlier. Pick ups for departures can be also during these same times as well as between 3.00- 5.00 pm weekdays. Please note a full days charge applies to afternoon pick ups. We no longer accept arrivals during the weekday afternoons unless there is a prior arrangement.
2. What vaccinations are required?
Dogs must have an minimum C5 vaccination, and cats need to have a F3 vaccination, both to be current in the last twelve months. If you are not sure if your pet has the required vaccinations, give your vet a call and they should be able to check your pets record to let you know. Vaccinations are recommended to be done at least fourteen days prior to boarding if they are overdue.
3. What food is provided?
For dogs we use exclusively Royal Canin premium dry food as well as Taste of the Wild. For some of the smaller fussy breeds we also like to use the "My Dog" varieties too. For the cats we use the Royal Canin "indoor cat food" variety as well as some of the multitude of wet satchet varieties that are readily available. If you would like to bring your own food in, please fill out the form below and bring it with you on the day of boarding.
4. How many times a day are they fed?
Generally once a day for dogs, however we may increase this for highly active dogs or puppies. The cats are usually fed twice a day. You are of course welcome to bring in your own food as well. Please have this in clearly marked containers.
5. Can I bring in my pets own bedding and toys?
We now ask our customers to refrain from bringing in items that can be easily lost, misplaced or destroyed. Particulary with our canine friends as they are far too stimulated with the company of others around them to want to play with their toy from home. We have our own chew ropes, balls etc that are placed around the property in the exercise yards.
6. My pet requires medication during their holiday, can you do that?
Yes. Please ensure you have clear veterinary labels on the medication, with up to date administration details. Please do not mix different medications into one container. If medication is required please fill out the form below and bring it with you on the day of boarding. Small fees apply.
7. What kind of exercise do they get?
Your dogs holiday should be as fun as yours. As all dogs differ in their exercise requirements depending on age, activity level and breed. Some dogs also prefer certain types of activity to others; therefore we develop a program that suits them. This may include throwing a ball, playing tug-of-war, a leisurely stroll around the grounds or time in one of our many exercise yards.
8. Can my dog have a bath before home time?
Absolutely. We recommend a bath prior to going home, which does incur a fee ranging from $25 - $45 depending on their size.
9. When can I inspect the facility?
Inspections are by appointment only. Please contact the office on 9703 1904 to arrange a time (usually late morning) Inspections are not available on public holidays and over busy peak periods.
(03) 9703 1904